Purpose of This Page

The Opt Outs page allows you to control the Receiving Institutions that your Customers Opt-Out of.

Use this page to:

  • Include or exclude specific Receiving Institutions
  • Control where funds can be allocated
  • Update account participation preferences

For additional information about Receiving Institution Opt-Outs, including how they affect fund allocation and Customer Account participation, see Receiving Institution Opt-Outs.

How to Access

  1. Navigate to the Client Access Portal (CAP).
  2. From the top navigation, select Account then Opt Outs.
Select Opt Outs

What You Need to Do

Review the list of Receiving Institutions and update participation as needed.

Note: Each row represents a Receiving Institution.

Opt Outs Page

Manage Receiving Institution Participation

What the Status Means

  • Opted Out → Funds will not be placed with this Receiving Institution
  • Not Opted Out / Enabled → Funds can be placed with this Receiving Institution

When to Update Opt-Outs

Update these settings when:

  • A Customer requests to exclude a specific Receiving Institution
  • You need to restrict where funds can be placed
  • There are business or compliance requirements

What You Need to Do

  1. Review the list of Receiving Institutions displayed in the table.
  2. Find the row for the Receiving Institution you want to update.
  3. Review the current status.
  4. Update the setting to include or exclude that Receiving Institution.

Helpful Tips

  • Changes affect how funds are allocated going forward
  • Review selections carefully before making updates
  • Availability of institutions may vary by account

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