Implementation & Onboarding

Overview

This guide is intended for Clients, implementation partners, and internal teams involved in the DDM Program implementation and onboarding process.

This section outlines the end-to-end implementation and onboarding journey for the DDM Program—from initial kickoff through post-launch stabilization.

It is designed to help Clients and internal teams:

• Understand each phase of the onboarding process
• Know what activities, timelines, and deliverables to expect
• Identify dependencies and responsibilities throughout implementation

Each phase is documented in detail in the sections that follow, allowing you to navigate the implementation process step by step.

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Implementation Onboarding Phases

The DDM Program implementation journey progresses through five core phases, each representing a key stage of readiness:

Kickoff → Client Setup → Testing → Awaiting Funding → Hypercare

The following diagram illustrates the end-to-end implementation flow:

What these phases represent

Each phase focuses on a specific stage of readiness:

Kickoff – Alignment on scope, timeline, and responsibilities

Client Setup – Configuration of systems, integrations, and documentation

Testing – Validation of data, workflows, and outputs

Awaiting Funding – Final readiness checks prior to go-live

Hypercare – Post-launch monitoring and issue resolution

These phases are generally sequential, but some activities may overlap depending on client readiness and complexity. Progression between phases is based on the completion of key activities and readiness criteria.

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Implementation Timelines

Implementation timelines may vary depending on factors such as:

• Client resource availability
• Data readiness and quality
• Integration complexity (file-based, API, or manual)
• Internal and external dependencies

The timeline below provides a typical implementation sequence to help set expectations.

Typical Implementation Timeline

Note: Timelines are indicative and may vary based on client-specific requirements.

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How to Use This Guide

Each phase of the implementation journey is documented in its own section. Within each phase, you will find:

• Key objectives and outcomes
• Required inputs and deliverables
• Roles and responsibilities
• Success criteria and exit conditions

Use these sections to understand what is required at each stage and to track progress throughout the implementation lifecycle.

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Recommended Approach

To navigate this guide effectively:

1. Begin with Kickoff to establish initial alignment
2. Progress sequentially through each phase
3. Reference later phases (e.g., Testing or Hypercare) in advance for planning and readiness

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What's Next

Begin with the Kickoff phase to understand how to initiate the implementation process, align stakeholders, and define the path forward.