Manage Password

You can reset or update your password through the Okta sign-in screen.

Reset Password

If you forget your password:

1. On the Okta sign-in screen, select Forgot Password.

   

2. Select Send me an email to receive a password reset message.

   

3. Check your email for the password reset message from [email protected].

4. Open the email and select Reset Password.

   

5. Enter a new password that meets the listed requirements.

6. Re-enter the password to confirm it.

7. Select Reset Password.

   

After successfully resetting your password, return to the Okta sign-in screen and sign in using your new password.

Unlock Account

Your account may be locked if:

• You enter an incorrect password too many times
• You enter an incorrect verification code multiple times

If your account is locked:

1. Select Forgot Password on the Verify your password screen.
2. Follow the steps to reset your password and unlock your account.

If you are unable to unlock your account, contact R&T Client Services for assistance.

What's Next

Now that you understand how to reset and manage your password, continue to Troubleshoot & Get Support to learn how to resolve common authentication issues and find additional assistance when needed.