Open an Account

Purpose of This Page

The Open an Account page allows you to create a new account by entering required account, tax, and customer information.

Use this page to:

• Create a new Customer Account
• Capture required account details
• Submit account information for processing

Important:

Within CAP, Open an Account refers to creating a Customer Account record within the DDM Program. This process registers the Customer Account and associated information for participation in the DDM Program. It does not, by itself, establish a deposit account at a participating financial institution.

How to Access

1. Navigate to the Client Access Portal (CAP).
2. From the top navigation, select Account then Open an Account.

What You Need to Do

Complete each section of the form, then submit the Customer Account. The process is completed in three sections:

• Account Details
• Tax Information
• Customer Details

Account Details

This section captures core account setup information.

What You Need to Do

Provide the following:

• Client: Select the client from the list.
• Ownership Category: Select the Customer Account ownership type (e.g., individual, joint, corporate). If unsure, select the option that matches how the Customer Account is registered legally.
• Account Number: Enter the Customtor Account number associated with the Customer Account. Depending on your institution's configuration, this may be the customer's account number or a linked/sweep account number used to process transactions through your core banking system.
• Tier Set: Select the Rate Set ID to be applied to this account. The selected Rate Set determines the rate assigned to the Customer Account. If you are unsure which Rate Set to apply, contact R&T Client Services for guidance.
• Office/Branch (optional): Enter if applicable.
• Rep (optional): Enter if applicable.

Helpful Tips

• Ensure the correct client is selected before proceeding
• Required fields must be completed before submission

Tax Information

This section captures tax identification details associated with the Customer Account.

What You Need to Do

1. Select a Tax ID Type:

• Social Security
• Tax ID (e.g. EIN)

2. Enter the appropriate Social Security or Tax ID Number.

Helpful Tips

• Verify the Tax ID format before entering
• Ensure the correct Tax ID type is selected

Customer Details

This section captures the Customer Account holder’s contact and address information.

What You Need to Do

Provide the following:

• Name: Enter the full legal name of the Customer Account holder.
• Address: Enter the primary street address associated with the Customer Account.
• City: Enter the city for the address provided.
• State: Select from dropdown.
• Country: Confirm or select the country associated with the address.
• Zip Code: Enter the 5-digit zip code. Add the 4-digit extension if available.

Helpful Tips

• Verify the Tax ID format before entering
• Ensure the correct Tax ID type is selected

Submit the Account

• Click Open account to submit the form

What Happens Next

• The account is created based on the entered information.
• The account becomes available for selection and use within CAP.