Client Access Portal (CAP)

Purpose of This Guide

The Client Access Portal (CAP) User Guide provides instructions for using CAP to manage accounts, process transactions, perform reconciliation activities, and access reporting information.

Use this guide to:

• Navigate CAP features and functions
• Complete common operational tasks
• Understand available modules and permissions
• Access related guidance and supporting documentation

Overview

The Client Access Portal (CAP) is an online portal used by participating institutions to manage customer accounts and support day-to-day program operations. CAP provides access to account maintenance, transaction processing, reconciliation, reporting, rate management, and other operational functions.

Depending on assigned permissions, users may be able to:

• View account information and balances
• Open and maintain accounts
• Manage account opt-outs
• Update account rates and tiers
• Enter and approve transactions
• Confirm net settlement activity
• Perform reconciliation activities
• Access reports and bank statistics

Terminology

Within CAP, the term Account is used throughout the platform to describe customer account records and related account activities.

To remain consistent with the CAP user interface, this guide uses the terminology displayed within the application. Where appropriate, references to an Account should be understood to mean a Customer Account.

Examples include:

• Account Overview
• Account Balances
• Open an Account
• Edit Account

These labels reflect the names used within CAP and may differ from terminology used in other program documentation.

Access and Permissions

Access to CAP is controlled through permissions that determine which modules and functions are available to each user. Permissions are assigned based on job responsibilities and may vary by institution. Not all users have access to every CAP function.

Common CAP permissions include:

Note: Adapted from the CAP Enrollment Form.

Requesting Access

New user setup, access requests, and permission changes should be submitted through your institution's authorized contact, access coordinator, or administrator.

Contact R&T Client Services if you need to:

• Request CAP access
• Modify existing permissions
• Remove user access

For first-time access and authentication setup, refer to the Okta Multifactor Authentication user guide.

Guide Organization

This guide is organized to mirror the Client Access Portal (CAP) navigation, providing a consistent experience between the platform and the documentation.

Use the guide to locate instructions for:

• Account management
• Transaction processing
• Reconciliation activities
• Reporting
• Other CAP modules and functions

Each section provides:

• Business context and purpose
• Task-based instructions
• Decision support
• Links to related documentation